Dear  Sir or Madame,

I am writting to you to request a reimboursement of the paiement made for a biometric visa on Monday the 13.12.10  with reference 2011677498. This is due to the cancellation of my trip to Cote D'Ivoire for familly purpose which requieres my presence  in the United Kingdom. 

Thank you for your understanding and I look foward to hearing from you very soon.

Yours Faithfullness.

Floraine Lonzo